We want you to be completely satisfied with the courses you order from Lexplicity SPRL-S. If you need to speak to us about your order, then please contact customer care by email at email@example.com
If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between Lexplicity SPRL-S and you is formed and ends at the end of a 14 calendar days period after that date.
If you change your mind about the purchase of a course within this period and wish to cancel your order, please inform us immediately using the following email: firstname.lastname@example.org.
As an extension of your statutory rights, the "cooling off" period and the possibility to request a refund applies to online courses to which you have already had access and started during that 14 days period.
We apply voluntarily this 14 days "cooling off" period, and subsequent right to refund, in the same terms to consumers based outside the European Union, B2B customers and professionals alike.
The "cooling off" period and subsequent right to refund do not apply to consultancy services purchased along online courses when said consultancy services have already been performed.
rue des Francs 17 1040 Etterbeek Belgium +32 (0)2 273 15 74 (9:00/17:00 CET, Mon-Fri) email@example.com